Privacy Policy
Last Updated: August 2026
Matter Level LLC ("Matter Level," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase products, subscribe to communications, or otherwise interact with us.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information you voluntarily provide, including when you:
- Contact us through a form or email
- Subscribe to our newsletter
- Place an order through our shop
- Participate in events, workshops, or promotions
This information may include:
- Name
- Email address
- Shipping and billing information
- Company or organization name
- Any information you choose to include in communications with us
Automatically Collected Information
When you visit our website, we and our service providers may automatically collect certain information about your device and how you interact with the site, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referral sources
- General website usage and interaction data
This information may be collected through cookies, pixels, analytics tools, and similar technologies.
How We Use Information
We may use personal information to:
- Fulfill, process, and ship orders
- Process payments and transactions
- Respond to inquiries and provide customer support
- Communicate about products, services, orders, and updates
- Send newsletters, product announcements, and marketing communications to individuals who have subscribed or otherwise opted in to receive them
- Improve website performance, functionality, and user experience
- Understand how visitors interact with our website
- Measure the effectiveness of marketing and advertising
- Detect and prevent fraud, abuse, security incidents, or technical issues
- Maintain business and transaction records
- Comply with legal, tax, accounting, and regulatory obligations
Cookies & Analytics
This website uses cookies and similar technologies to operate the site, remember preferences, understand website traffic, measure performance, and, where applicable, support advertising and marketing.
We may use analytics and advertising services provided by third parties, including Google, to understand how visitors interact with the website and measure the effectiveness of our marketing.
Where required by applicable law, non-essential cookies and similar technologies will be used only after you have provided consent. You may manage your cookie and privacy preferences through the privacy controls available on our website.
You may also adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
Legal Bases for Processing
Where applicable under European, UK, or other data protection laws, we process personal information based on one or more of the following legal bases:
- Performance of a contract, including processing orders, payments, shipping, and customer service
- Legitimate interests, including operating and improving our business, preventing fraud, understanding website usage, and maintaining the security of our website
- Consent, including where you choose to receive marketing communications or consent to certain cookies and tracking technologies
- Legal obligations, including maintaining records required for tax, accounting, regulatory, or other legal purposes
Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.
Third-Party Services
We rely on third-party providers to operate portions of our business and website. These may include:
- Shopify for ecommerce, hosting, and payment services
- Payment processing providers
- Klaviyo for email and marketing communications
- Google and other analytics or advertising providers
- Shipping and fulfillment carriers
- Fraud prevention, security, and technical service providers
- Other service providers necessary to operate our website and fulfill orders
These providers may process personal information as necessary to provide their services to us and may process information in accordance with their own applicable privacy terms and legal obligations.
Payment information is processed directly by Shopify and its payment processing partners. Matter Level does not store complete payment card information on its own servers.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Operate our business
- Fulfill and document orders
- Provide customer service
- Maintain business, tax, and accounting records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud or abuse
- Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Request restriction of certain processing
- Request a portable copy of certain personal information
- Object to certain uses of your personal information
- Withdraw consent where processing is based on your consent
- Opt out of marketing communications
- Opt out of certain uses of personal information for targeted advertising, sale, or sharing where applicable
- Lodge a complaint with an applicable data protection authority
These rights may be subject to limitations or exceptions under applicable law.
To exercise a privacy right, please contact us at studio@matterlevel.com. We may need to verify your identity before fulfilling certain requests.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.
U.S. State Privacy Rights
As described in this Privacy Policy, we may collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also disclose personal information to third parties, including analytics and advertising partners, for purposes such as measuring advertising performance, understanding website usage, and providing marketing that may be more relevant to your interests.
Certain disclosures or uses of personal information for advertising may be considered a "sale," "sharing," or use for "targeted advertising" under some U.S. state privacy laws, even where no money is exchanged.
Depending on where you live, you may have the right to opt out of these activities. Where applicable, you may exercise these rights through the privacy controls available on our website or by contacting us directly.
If your browser transmits a recognized Global Privacy Control (GPC) signal, we will treat that signal as an opt-out request where required by applicable law.
International Visitors
Matter Level is based in the United States. Personal information may be transferred to, processed, or stored in the United States and other countries where Matter Level or our service providers operate.
Where required by applicable law, appropriate safeguards are used for international transfers of personal information.
Visitors located in certain jurisdictions, including the European Economic Area (EEA), United Kingdom, and Switzerland, may have additional rights regarding their personal information under applicable data protection laws.
Requests regarding personal information may be directed to studio@matterlevel.com.
Children's Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal obligations.
Updates will be posted on this page with a revised "Last Updated" date.
Contact
Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:
Matter Level LLC
Minneapolis, Minnesota, USA
studio@matterlevel.com
